Customer information
Privacy Policy
How we collect, use and protect your personal data.
Last updated: October 2026
Who we are
This website is operated by The Green Pot ([company name, registered address, registration number]). For any privacy question, contact us at hello@thegreenpot.eu.
Data we collect
- Order data: name, delivery address, email, phone number and order details.
- Contact data: information you send us via the contact form or email.
- Technical data: IP address, browser type and pages visited, collected through server logs and essential cookies.
How we use your data
- To process, ship and support your orders.
- To reply to your questions.
- To keep the website secure and working properly.
- To meet our legal and accounting obligations.
We never sell your personal data.
Legal basis (GDPR)
We process data to perform a contract with you (Art. 6(1)(b) GDPR), to meet legal obligations (Art. 6(1)(c)), on the basis of our legitimate interests in running a secure shop (Art. 6(1)(f)), and with your consent where required (Art. 6(1)(a)).
Cookies & local storage
We use essential browser storage to remember your age confirmation and cart contents. If we add analytics or marketing cookies, we’ll ask for your consent first.
How long we keep data
Order data is kept for as long as required by tax and accounting law. Contact messages are deleted once no longer needed.
Your rights
You have the right to access, correct, delete or restrict the use of your data, to object to processing, to data portability and to withdraw consent at any time. You may also lodge a complaint with a data protection supervisory authority.