Customer information
Shipping & Returns
How we ship, how your order is packaged and what to do if something isn’t right.
Last updated: October 2026
Where we ship
We ship by post to Germany and to countries across the European Union.
Check your local laws before ordering. Cannabis rules differ between Germany and every EU country. It is the customer’s responsibility to confirm that the products ordered are legal to buy, possess and import where they live before placing an order.
Delivery times
Orders are delivered within 3-5 working days after payment is confirmed. Orders placed on weekends or public holidays are dispatched on the next business day.
Shipping costs
- Free shipping on all orders over €250.
- For orders under €250, the shipping cost is calculated at checkout based on your country.
Discreet packaging
Every order is packed as a personal gift. The outer packaging is plain, with no cannabis logos, branding or wording, and products are sealed inside to keep them fresh.
Tracking
As soon as your parcel ships, we email you the tracking number so you can follow it to your door. Delivery to some EU countries can occasionally take a little longer than 3-5 working days, depending on the postal service.
Returns & refunds
For hygiene and safety reasons, we cannot accept returns of opened cannabis products, edibles or consumables.
If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery with your order number and photos. We’ll arrange a replacement or refund.
Lost parcels
You can check your parcel’s progress on our Track your order page. If it hasn’t arrived within the expected time, contact us with your order number and we’ll investigate with the postal service.